Return & Replacement

Our Policy

Items should be returned unused, and with all OZEL and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund may be refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please email customercare@ozel.co.in if any of your purchases have been delivered without OZEL tags.

All items returned should have a Return Merchandise Authorization (RMA) number to ease the process this is given to you by our customer care. Unidentified returns may be returned to the sender.

Faulty Goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

Colors
We try to display the colors of our products as accurately as possible on the OZEL website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

How to return an item

Should you wish to return all or part of your order, you need to let us know within 3 working days from the date you receive your parcel.

We will arrange for a return pick-up of your order and the courier shall pick it within 72 hours of your request. Please bear in mind that it may take 2 – 7 working days for the product to reach our Warehouse.

Which address to return to
You would need to send the item(s) to the following address:

Ozel Clothing India Pvt. Ltd 
26/1,Shivaji Marg, Najafghar Road 
Moti Nagar, New Delhi – 110015 
 

Exchanging Items
If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Refund Information
All acceptable returns are refunded on arrival in our warehouse after having been checked.

If the return is due to an error on our part, that is, a discrepant/damaged/defective product was sent to you, we will offer a full refund.
Your refund request will be processed in a maximum of 72 hours from the date we have confirmed to you that the return is acceptable.
We take upto 72 hours to confirm the status of your return after it has been received at our warehouse.

Cancelling an order
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at customercare@ozel.co.in .The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.